FAQs

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866.360.9697

Monday – Friday 8:00 a.m. – 6:00 p.m. PT

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Can’t find the answer to your questions? Get more information about our products and services by submitting a simple request form on our contact page.

You Have Questions. We Have Answers.

Below are some of the most frequently asked questions we get from our customers.  Still can’t find the answers to your questions?  We will be glad to assist you over the phone at (866) 360-9697 or submit a request form.

Do I have to call the service line to place a call?

No.  You can also place a service call on our website. Whichever is easiest for you.  Please have your Equipment ID handy.  You can find it on the 360DTI sticker on the front of your machine.

Are staples covered under a Service Agreement?

No.  You can order staples from us anytime on our website or call us at 1.866.360.9697

After I place a Service Call, will someone call me with an Estimated Time of Arrival (ETA)?

Yes. A 360DTI Service Technician will call you within the hour of placing the service call and give you an ETA.

Can I rent copiers from you for a short term basis in addition to leasing options?

Yes. We have all high volume, low volume, Black/White and Color machines available for long term or short term.  You can submit a request on our website or call 1.866.360.9697.

I am out of toner and don’t have any. Can I buy it at Office Depot or Staples?

Most models you CAN NOT.  If you are in a pinch, please call us at  1.866.360.9697, as we maintain large inventory of supplies and will be able to help you.

We also suggest that  when you’re installing your last toner always order a New Toner by submitting a request on our website or calling us at 1.866.360.9697.

Please have your Equipment ID handy.  You can find it on the 360DTI sticker on the front of your machine.

We have multiple offices in Southern California. What areas do you offer On-Site Service?

We proudly serve businesses in the counties of:

  • Los Angeles
  • Orange
  • San Diego
  • Riverside
  • Ventura
  • San Bernardino